At www.nearbydekho.com (ABOVE EDGE TECH SOLUTIONS PRIVATE LIMITED), we strive to provide you with the best online food ordering experience. However, we understand that there may be instances where you might need to request a refund or return. This policy outlines our guidelines for refunds and returns to ensure a fair and transparent process.
Eligibility for Refunds and Returns:
a. Orders that are eligible for refunds or returns include those that are damaged, spoiled, incorrect, or unsatisfactory.
b. The request for a refund or return must be made within 10 minutes of the order delivered.
c. No replacement/ refund/ or any other resolution will be provided without restaurant partner’s/ store’s permission.
Refund and Return Process:
a. To initiate a refund or return request, please contact our customer support team at info@above-edge.com.
b. Provide the order number, date of delivery/pickup, and a clear description of the issue or reason for the refund or return request.
c. Our customer support team will review your request and may require additional information or evidence such as photographs to verify the issue.
d. If the refund or return request is approved, we will provide instructions on how to return the item(s) or process the refund.
Refund Options:
a. Depending on the circumstances, we may offer the following refund options:
i. Full refund: The entire amount paid for the order will be refunded.
ii. Partial refund: A portion of the amount paid for the order will be refunded.
b. Refunds will be processed using the same payment method used for the original order unless otherwise specified.
Return of Items:
a. In certain cases, we may require you to return the item(s) in question. We will provide instructions on how and where to return the items, and you will be responsible for the return shipping costs, unless the return is due to an error on our part.
b. Items must be returned in their original packaging (if applicable) and in the same condition as they were delivered.
Non-Refundable Items:
a. Some items may be non-refundable, such as perishable food items or items that have been consumed or partially consumed.
b. If a non-refundable item is included in an order that is eligible for a refund or return, the refund or return will only apply to the eligible item(s).
Processing Time:
a. We will make every effort to process your refund or return request in a timely manner.
b. The exact processing time may vary depending on the nature of the request and any necessary investigations.
c. The total time we take to refund is maximum 2 working days.
Modifications to the Policy:
a. We reserve the right to modify or update this refund and return policy at any time.
b. Any changes to the policy will be posted on our website, and the revised policy will apply to all refund and return requests made after the effective date.
Please note that this refund and return policy is designed to protect the interests of both our customers and our business. By using our services, you agree to comply with the terms and conditions outlined in this policy.
If you have any questions or concerns regarding this policy, please contact our customer support team for further assistance.